Below are frequently asked questions, you may find the answer for yourself
If you do not find the answer you are looking for, you may reach us by clicking here and sending us a message.
I’ve seen an item but I cannot seem to find it online?
Thank you for your interest in our wonderful products! Unfortunately, if you see an item on our social media but you do not see it available on our website, the item is no longer available. We understand how frustrating this can be, so we are always looking to restock our most requested pieces or replace them with a similar style.
Where do you ship?
We ship worldwide! Specs by Ro is not responsible for any potential delay after orders have been sent as it is provided by the carrier and may vary with package origin and destination. The selection of shipping options are available to you upon checkout.
How do I track my order?
Once your order ships, an email will be sent to you containing tracking information. If no tracking number has been sent, your order has not been shipped just yet.
How do I know if my order has been placed?
After your purchase with us, a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete. Your email may have filtered into your spam folder. If you need us to resend it, please contact us and we’ll be happy to assist you.
What if my order has not been delivered?
If after contacting the mail carrier you still need assistance, feel free to contact us and we’ll be happy to assist you.
How do I exchange my items?
Please be sure to read our Exchanges & Warranty Policy before sending items back to make sure they are eligible to be exchanged.We do suggest you send the items back with a tracking number as we are not held liable for packages that are lost in transit on its way back to us.
Have you received my exchange items and how long does it take to show in my account?
Please allow up to 10 business days for us to receive your product for exchange. An email will be sent to you once the exchange is processed. If you have not received an email within 10 days of us receiving the package, please contact our customer service team and we will be happy to assist you.
